Terms of Service

1. What the service does

YourMail accepts email from your application over an HTTP API and dispatches it through Amazon SES in London (eu-west-2). We record delivery outcomes, expose them to you through a dashboard and signed webhooks, and maintain a suppression list so that recipients who have bounced, complained or unsubscribed are not contacted again.

The service is for transactional email — messages sent to a person in response to something they did. It is not a marketing or bulk-mail platform. Sending marketing email through it is governed by the Acceptable Use Policy, which forms part of these terms.

2. Your account

You must give accurate registration details and keep your API keys secret. Anything sent using your keys is your responsibility, whether or not you authorised it — so treat a leaked key as an incident and revoke it from the dashboard immediately. You must be at least 18 and, if you are agreeing on behalf of an organisation, authorised to bind it.

You may only send from a domain you control. Verifying a domain requires publishing DNS records that prove that control; attempting to send from a domain you have not verified is refused by the API.

3. Fees, renewal and cancellation

• Paid plans are billed monthly in advance through Stripe. The price and allowance of each plan are on the pricing page and form part of this agreement.
• Subscriptions renew automatically each month until cancelled. You can cancel at any time from the billing page in your dashboard. Cancelling takes effect at the end of the period you have already paid for — you keep the service until then, and are not charged again.
• Refunds. Fees already paid are not refunded on cancellation, because the period they cover remains available to you. They are also not refunded, in whole or in part, where we suspend or close an account for breaching the Acceptable Use Policy — a phishing or fraud campaign, a purchased or scraped list, impersonating someone else, or evading a previous suspension. In that case you lose access to the remainder of the period you have paid for and no credit is issued. If we fail to provide the service for a sustained period, or you are charged in error, contact support@yourmail.dev and we will refund the affected period. This does not affect your statutory rights.
• If a payment fails we will tell you and Stripe will retry. Your service continues during those retries. If payment is not recovered, the subscription ends and the account returns to the free plan.
• Prices may change with at least 30 days' notice by email. A price change takes effect at your next renewal, and cancelling before it is always an option.

4. Sending limits

Each plan carries a monthly send allowance — 50,000 messages a month on Pro, for example. Because this is transactional email, we do not stop sending the moment you reach it: we keep delivering to 110% of your allowance and notify you by email and by a quota.exceeded webhook when you pass it, so your application has time to act. Past 110% we return an error until the next billing period or an upgrade, whichever comes first.

Free accounts also carry a daily cap, and a lower one during their first 24 hours. That first-day limit is not a judgement about you — it exists because every account shares a sending reputation, and it lifts by itself.

We may apply per-second rate limits to protect the service. Where we rate-limit a request we say so in the response, with the type rate_limited.

5. Data protection

Where we handle personal data contained in the messages you send, you are the controller and we are your processor. Our Data Processing Agreement sets out that relationship and is incorporated into these terms by reference — you do not need to sign a separate document, and accepting these terms accepts it. How we handle data about you as our customer is described in the Privacy Policy.

6. Suspension and termination

We may suspend sending on an account that breaches the Acceptable Use Policy, that is generating bounce or complaint rates which endanger other customers' deliverability, or where we are required to by law. Except where the breach is severe or ongoing harm is being done, we will tell you first and give you a chance to fix it.

For a severe or repeated breach — phishing, fraud, malware, impersonation, a purchased or scraped list, or evading a previous suspension — we close the account outright. Termination on those grounds ends the agreement immediately, no fees are refunded for the period in progress, and we may keep your account records where we need them to answer a chargeback, a regulator or a law-enforcement request.

You can close your account at any time from the settings page. Deletion is immediate and irreversible: it removes your messages, domains, suppression list, webhooks and API keys, cancels any subscription, and deletes your login. Export your data first if you want to keep it.

7. Your content and ours

You keep all rights in the messages you send and the data you upload. You grant us only the licence needed to run the service: to store, transmit and process that content in order to deliver it and to show it back to you. We do not use the contents of your messages to train models, and we do not sell them.

We keep all rights in YourMail itself — the software, the dashboard, the documentation and the name.

8. Availability and warranties

We work to keep the service available and will tell you about planned maintenance, but we do not currently offer a contractual uptime commitment. The service is provided "as is". To the extent the law allows, we exclude implied warranties of merchantability, fitness for a particular purpose and non-infringement.

Email delivery depends on parties we do not control — recipient mail servers, spam filters, DNS operators and your own domain configuration. We cannot guarantee that any particular message reaches an inbox.

9. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, neither party is liable for indirect or consequential loss, or for loss of profit, revenue, goodwill or data, and our total liability in any twelve-month period is limited to the fees you paid us in that period.

10. Changes to these terms

We may update these terms. For material changes we will email the address on your account at least 30 days beforehand; continuing to use the service after a change takes effect means you accept it. If you do not, cancel before then.

11. Governing law

These terms are governed by the law of England and Wales, and its courts have exclusive jurisdiction over any dispute.

[LEGAL_ENTITY_NAME], company number [COMPANY_NUMBER], registered at [REGISTERED_ADDRESS]. Questions about these terms: support@yourmail.dev.